Support & Consultancy

Pantec are able to offer flexible Support Contracts, tailored to suit your business - these may include an emergency out of hours element or a set number of on-site visits during the year. In addition, there is a standard daily rate for on-site support and, again, we can agree hourly rates for minor visits where necessary, or special rates for weekend/bank holiday work.

The many advantages to using a dedicated IT Consultancy:

  • Concentrated collection of Highly Technical Expertise & Knowledge
  • Reduction on Company payroll costs
  • Increase in the availability of technical expertise
  • Draw on experience and knowledge gained from a wide range of business environments
  • An understanding of your specific business requirements
  • Training costs kept to a minimum
  • Remote and Telephone Support

Pantec provides professional support to a variety of industries, including Solicitors, Manufacturing, Services, Retail & Leisure and can offer telephone, remote or on-site support in the following areas:

Full Technical Support to Include - Networks, VPNs & Hardware

Software Support to Include:

  • Windows 2012 Server, Exchange Server 2013
  • Windows 2008 Server, Small Business Server 2008
  • Windows 2003 Server, Small Business Server 2003
  • Windows 2000 Server, Small Business Server 2000
  • Windows NT, Unix, Netware
  • Windows 95, 98, ME, XP, Vista, 7, 8, 8.1
  • Microsoft Applications
  • Back Office Applications

We pride ourselves in responding to support calls promptly and providing monthly reports outlining problems, fixes and response times.
Telephone support is covered in the Annual Support Contract; We are able to talk users through problems or give advice, and it is particularly effective when we initiate a remote connection via a secure link to the end user PC or Server, thus enabling us to see exactly what the end user can see.

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